Annexes#
The annexes give examples of configurations and other vital information relevant to specific parts of the software which appear in the interface and have specific use cases or lengthy explanations not appropriate for an individual section of the manual. Additionally, if information fits into multiple sections, it is referenced once here for maintainability.
List of annexes.
- ACL Appendix
- Configuration Item Definitions
- System Permissions
- Event Reference
- Managing Entities
- Entity Type Reference
- Processing External Ticket Numbers
- Keyboard Navigation (Hot Keys)
- Placeholder Tags
- E-Mail Headers
- Statistics Attributes
- Statistics Object Module Reference
- TicketAccumulation
- TicketAccountedTime
- TicketSolutionResponseTime
- TicketList
- ITSMConfigItem
- ITSMTicketFirstLevelSolutionRate
- ITSMTicketSolutionTimeAverage
- ITSMChangeManagement
- ITSMChangeManagementHistory
- ITSMChangeManagementChangesIncidents
- ITSMChangeManagementRfcRequester
- ITSMChangeManagementChangesPerCIClasses
- Backing Up Your System
- Database Reference