Process Management

This chapter covers using process management to create executable workflows from your business processes.

Overview

• Manage Processes
  • Process Elements
  • Process Overview
  • Process Details
  • Working with the Canvas
• Activities Element
• Activity Dialogs
  • General Information
  • Fields Listing
  • Modifiable Field Properties
  • Specialty Fields
• Transitions
  • Condition Types in Transitions
• Transition Actions
  • Generic Information
  • Create an Appointment
  • Remove an Appointment
  • Update an Appointment
  • Update a Configuration Item
  • Incrementing a Dynamic Field Value
  • Set a Pending Time
  • Delete a Dynamic Field
  • Invoke a Web Service
  • Link Objects Together
  • Create an Article
  • Send an Article
  • Create a Ticket
  • Set a Ticket Customer
  • Set a Dynamic Field
  • Lock a Ticket
  • Set a Ticket Owner
  • Set a Ticket Priority
  • Set a Ticket Queue
  • Set a Ticket Responsible
  • Set a Ticket Service
  • Set a Ticket SLA
  • Set a Ticket State
  • Set a Ticket Title
  • Set a Ticket Type
  • Manage Ticket Subscriptions
• Process Quick Start (Ready2Adopt)
  • Application for Leave
• An Example Process
  • Steps to Creating a Process
  • Model Process
  • Prose text
  • Identify Data
  • Define Data
  • Build Process Parts
  • Model the Process
  • Test, Review, Revise, Release
• Process Ticket Categories
  • Modifying Categories
  • Deactivate Feature
  • Activate for Agents