Create a Note

Creating a note is communicating exclusively over the software without sending a mail. To view the notes (Znuny or Phone Channel), you must have an agent or customer user login and read access to the ticket.

Select Communication -> Note from the ticket menu.

Note

This screen is the same screen used by the Reply to Note function from the article menu. When replying to a customer note or phone call set the is visible for customer check mark if the communication should be visible for the customer in the front-end.