Annexes

The annexes gives examples of configurations and other vital information relevant to specific parts of the software which appear in the interface and have specific use-cases or lengthy explanation not appropriate for an individual section of the manual. Additionally, if the information fits into multiple sections, the information is referenced once here for maintainability.

List of annexes.

• ACL Appendix
  • ACL Reference Guide
• System Permissions
  • Default Permissions
  • Extended Permissions
• Event Reference
  • Table of Events
  • Graphical User interface Reference
• Understanding Events
  • Optional Modules
• Managing Entities
• Processing External Ticket Numbers
  • Configure Your System
  • How it works
• Keyboard Navigation (Hot Keys)
  • Agent interface
  • Customer Interface
• Placeholder Tags
  • Ticket Attributes
  • Dynamic Fields
  • Escalations
  • Article Attributes
  • User (Agent)
  • Customer User and Customer
  • Automatic Responses
  • System Configuration
  • Appointment Calendar
  • Process Management Transition Actions
  • Placeholder Translation
  • Dates and Time
• E-Mail Headers
  • Trust Level
  • Header Format
  • Header Configuration
  • Relevant Documentation
• Statistics Attributes
• Backing Up Your System
  • System Architecture
  • Backup Checklist
  • Restoring or Recovery
  • Backup Script Example
  • Restore Script Example