Web Services

This chapter covers creating web services using the generic interface.

Overview

• General Configuration
  • Adding A Webservice
  • General Settings
  • Type Of Webservice
  • Payload Options
  • XSLT Force Array Tags
  • System Configuration Data In Web Service Configuration
• Network Transport Configuration
  • SOAP
  • REST
• Provider
  • HTTP-Header Authentication
  • Searching for a ticket
  • Sending e-mails
  • Time Accounting operation
  • OutOfOffice operation
• Requester
  • HTTP::REST options
  • Authentication Methods
• Invokers
  • Ticket::Generic
  • Generic::Tunnel
  • Evaluate Event Conditions
• Special Features
  • GenericAgent Module
  • Transition Action ExecuteInvoker
• Web Service Notification Transport
  • Ticket-Notification Configuration
  • Requirements
  • Configuration
• Example web services
  • Mattermost
  • MS Teams